his Refunds & Returns Policy applies to all orders placed with Barcode Systems Direct Ltd and should be read in conjunction with our Terms & Conditions.
1. Business-to-Business Transactions Only
All sales are conducted strictly on a business-to-business (B2B) basis.
We do not sell to consumers or private individuals.
Consumer protection legislation, including the Consumer Contracts Regulations 2013, does not apply.
2. Order Fulfilment Method
All products are supplied on a drop-shipped basis directly from manufacturers or authorised distributors.
As a result, all orders are prepared specifically for each customer once a quotation has been accepted and an order confirmed.
3. Returns Approval
Returns are not automatically accepted.
All return requests must be:
- Submitted in writing
- Approved in advance by Barcode Systems Direct Ltd
Unauthorised returns will be refused and returned to the sender.
4. Conditions for Approved Returns
If a return is approved, the following conditions apply:
- Products must be unused, unopened, and in their original packaging
- Products must be returned in a resaleable condition
- Products that have been opened, used, installed, or damaged will not be accepted
We reserve the right to inspect returned items before confirming acceptance.
5. Restocking Fee
All approved returns are subject to a 30% restocking fee, calculated on the original order value.
This fee reflects handling, supplier charges, and administrative costs associated with drop-shipped orders.
6. Return Shipping
All return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured delivery service.
Barcode Systems Direct Ltd accepts no responsibility for items lost or damaged in transit.
7. Non-Returnable Items
The following items are non-returnable:
- Products that have been opened or used
- Products returned without prior approval
- Products damaged after delivery
- Custom, configured, or special-order items
8. Refund Processing
Where a return is approved and accepted, refunds will be processed after inspection and confirmation.
Refunds will be issued:
- Minus the 30% restocking fee
- Via the original payment method where possible
Processing times may vary depending on the supplier and payment provider.
9. Cancellations
Orders cannot be cancelled once they have been confirmed.
As all transactions are B2B, there is no automatic right to cancel.
10. Contact
For return requests or questions regarding this policy, please contact: